Take a look at our comprehensive range of first-class services, from the production of individual jewelry, engraving and ring size adjustments to personal advice and comprehensive guarantees.
Individual jewelry
Design your personal piece of jewelry with us. We support you in realizing your individual dream. Our experienced design team will help you transform your ideas into an exclusive piece of jewelry that reflects your personality.
Ring Size adjustment
We offer a free Ring Size service for all our jewelry. To help you determine your Ring Size , you can order one of our free ring measuring tapes or visit our boutique. Our team of experts are always on hand to help you determine the right size.
Engraving
Give your piece of jewelry a personal touch with an individual engraving. We offer a free engraving service for each of your Veynou jewelry pieces to give it a special meaning. Whether initials, a date or a special message, we engrave your wishes precisely and stylishly.
Guarantee services
We offer a lifetime guarantee on our diamonds and a 3-year guarantee on our jewelry. Our VEYNOU Care program guarantees you long-lasting enjoyment of your exclusive jewelry creations. However, should you have any problems or questions regarding your piece of jewelry, our dedicated service team is always at your disposal.
Personal advice
Our experts are always on hand to help you find the perfect piece of jewelry. Contact us to arrange a consultation or to ask questions about our Collection .
Frequently Asked Questions
How can I have an individual piece of jewelry designed?
To start the process of designing a custom piece of jewelry, please contact our team of experts by email at [email protected], phone or Whatsapp to +49 69 94323230.
Send us a photo or a description of your ideas and wishes. Our talented jewelry designers will visualize your ideas and we will make you an offer for your personal piece of jewelry. As soon as you decide on your individual piece of jewelry, our goldsmiths will make it for you within 3-4 weeks.
How long does a ring size adjustment take?
We need approx. 5-7 working days to adjust the Ring Size . Our service team will provide you with a free shipping label so that you can send your piece of jewelry to our service center in Pforzheim, or you can bring it directly to our boutique.
How do I find out the right ring size?
Determine your Ring Size reliably and accurately with our free Ring sizer from the comfort of your own home. So nothing stands in the way of your dream ring from VEYNOU. The Ring sizer can be used as often as you like.
For the sake of the environment, we only send one Ring Sizer per order and customer.
Can I add an engraving at a later date?
Yes, you can also add an engraving to your piece of jewelry at a later date. Simply contact our service team to discuss the options for subsequent engraving.
What does the VEYNOU Care guarantee include?
Our VEYNOU Care guarantee underscores our commitment to providing our customers not only with exquisite Jewelry, but also with the highest level of customer satisfaction and trust.
This includes a lifetime guarantee on all VEYNOU diamonds, which ensures that they retain their brilliance and beauty over the years.
In addition, we offer a 3-year manufacturer's warranty on our jewelry, which covers defects in materials and workmanship. Should there be any problems with your jewelry during this period, our service team will make every effort to find a satisfactory solution. This may include repair, replacement or other appropriate action, depending on the nature of the problem and the availability of the piece of jewelry concerned.