Individual jewelry
Design your unique piece of jewelry with us. Our experienced designers will help you transform your ideas into an exclusive piece of jewelry that reflects your personality.
Ring size adjustment
Enjoy our free ring resizing service for all of our jewelry. To help you determine your ring size, you can order one of our free ring measuring tapes or visit our boutique. Our team of experts is always available to help you determine the right size.
Engraving
Add a personal touch with our free engraving service. Whether it's initials, a date, or a special message, we meticulously engrave your wishes to give your jewelry unique meaning and significance.
Warranty services
Weprovidea lifetime guarantee on our diamonds and a 3-year guarantee on ourjewelry. Our VEYNOU care program guarantees you long-lasting pleasure in your exclusivejewelrycreations.If you encounter any issues or have questions, our dedicated service team is here to help.
Personal advice
Our experts are always available to guide you in finding the perfect piece of jewelry. Schedule a consultation or reach out with any questions about our collection. Your satisfaction is our priority.
Frequently asked questions
How can I have an individual piece of jewelry designed?
To start the process of designing an individual piece of jewelry, please contact our team of experts via email at service@veynou.com , telephone or Whatsapp at +49 69 94323230.
Send us a photo or a description of your ideas and wishes. Our talented jewelry designers will visualize your requirements and we will make you an offer for your personal piece of jewelry. As soon as you decide on your individual piece of jewelry, our goldsmiths will make it for you within 3-4 weeks.
How long does a ring size adjustment take?
We need about 5-7 working days to adjust the ring size. For this purpose, our service team will provide you with a free shipping label to send your piece of jewelry to our service center in Pforzheim or bring your piece of jewelry to our boutique.
How do I find out the right ring size?
Determine your ring size reliably and accurately with our free ring sizer . Quite simply from home - so nothing stands in the way of your dream ring from VEYNOU. The Ring Sizer can be used as often as you like.
For the sake of the environment, we only ship one ring sizer per order and customer.
Can I add an engraving afterwards?
Yes, you can also add an engraving to your piece of jewelry afterwards. Simply contact our service team to discuss the options for subsequent engraving.
What does the VEYNOU Care guarantee include?
Our VEYNOU Care Guarantee underscores our efforts to offer our customers not only exquisite jewelry, but also the highest level of customer satisfaction and trust.
This includes a lifetime guarantee on all VEYNOU diamonds, ensuring they retain their sparkle and beauty over the years.
In addition, we offer a 3-year manufacturer's warranty on our jewelry, which covers defects in materials and workmanship. If there are any problems with your jewelry during this time, our service team will do everything possible to find a satisfactory solution. This may include repair, replacement or other reasonable action, depending on the nature of the problem and the availability of the affected item of jewelry.